At SurrealDB Store, our primary focus is not on retail, which is why we have a limited returns policy in place. Please note the following terms and conditions regarding returns, refunds, and exchanges:
1. Returns, refunds, and exchanges: we generally do not offer returns, refunds, or exchanges on items purchased from SurrealDB Store, except in cases where the item you have received is believed to be faulty, damaged, or misdescribed.
2. Inspection of faulty Items: SurrealDB Store reserves the right to inspect any items reported as faulty. If, upon inspection, the fault is confirmed, you will have the following options:
- Full refund: you can choose to receive a full refund for the faulty item.
- Replacement item: alternatively, you can opt for a replacement item, subject to availability.
3. Contact information: for any inquiries or concerns regarding faulty or damaged items, please contact us at firstname.lastname@example.org. We will be happy to assist you with the resolution process.
We strive to ensure the quality of our products, and in the rare event that you receive a faulty, damaged, or misrepresented item, we are committed to addressing the issue promptly and fairly.
Thank you for your understanding and for choosing SurrealDB Store.